Paying in installments
We offer interest-free payment plans on a case-by-case basis. Please contact us to discuss your options.
Delivery and Collections
We aim to send all unframed orders within one week. Please contact us if you require your artwork by a certain date. Artworks can also be collected in person. Collections are by appointment only. All orders are fully insured and sent at the risk of michaelhegeman.nl. Once your order has been dispatched you will receive the tracking details.
When the artwork can be safely rolled it will be sent in a tube. When artwork cannot be rolled in a tube it will be sent in a crate, flat-pack or by an individual courier which incurs extra shipping costs for the purchaser. As required, prior to shipping, we will be in contact to discuss the specific shipping requirements and costs. Delivery costs for framed artworks are calculated on a case-by-case basis. You may be liable to pay local taxes and fees on imported work. All costs for delivery include shipping, handling and packaging.
Artwork can also be collected from Michael Hegeman’s Studio (visit by appointment only):
Groenendaal 426, 6715 BJ, EDE, The Netherlands.
Phone : 31+[zero][six] -19414577 Available Monday – Friday between 12:00 and 17:00 GMT (Please note time difference).
Your artwork can be framed using high quality framing and archival materials. You can contact us to discuss your framing requirements. We will then provide you with options and costs.
Framing can take up to six (6) weeks from the date of purchase. Please contact us if you require your artwork by a certain date.
The price of artworks is inclusive of Value Added Tax (VAT) and artist’s Resale Tax where applicable.
Product brightness, contrast and/or color may vary slightly due to photographic lighting sources or your monitor settings.
Refunds & Returns
Our refund and returns policy lasts fourteen (14) days. If fourteen (14) days have passed since your purchase, we can’t offer you a full refund or exchange. You must return the purchased item within fourteen (14) days after this period has lapsed.
If you are unhappy with your purchase through this website then please contact us as soon as possible to arrange a return and refund. To be eligible for a return, you must notify us in writing within the fourteen (14) day period as stipulated above. Your item must be in the same original condition that we sent it. Artworks must be returned via a secure and insured service at your expense.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via: info[at]michaelhegeman.nl
Only regular priced items may be refunded. Sale items cannot be refunded.
We replace items when they are damaged in transit. As soon as you receive the damaged item you must send us an email at info[at]michaelhegeman.nl. The email must include attached photo’s of the damage. You can return the item to our studio address as stated above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Gift Certificate/Voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you must send us an email at info[at]michaelhegeman.nl and you can return the item to our studio address as stated above.
Because you are returning valuable items, you must at your own cost use a Track & Trace shipping service and purchase shipping insurance for the full value of the item. Shipping and insurance costs for sending items back to the studio are non-refundable. However, when you have been granted a refund you will receive a refund for the shipping and insurance costs for us sending items from the studio to your address. Items must be returned in the original undamaged packaging. If this is not possible you must replace the packaging which must be of equal quality to ensure the items cannot be damaged in transit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Michaelhegeman.nl reserves all intellectual property and other rights with respect to all information provided on or via this website (including all texts, graphics and logos). It is not permitted to copy, download information on this website, or make public in any way distribute or reproduce without the prior written consent of michaelhegeman.nl or the appropriate consent of the owner. The information on this website may be printed and/or downloaded for personal use only.
By visiting this website, or using the information provided on or via this websitee, you agree to be bound by this disclaimer. In the event of any conflict between the terms and conditions of specific products and services ordered via this website and this disclaimer, the disclaimer shall prevail the terms and conditions of these products and services.
Use of the website
The information on this website is of a general nature only and there are no rights to the information on this website. Although michaelhegeman.nl observes care in compiling and maintaining this website and uses sources that are considered reliable, michaelhegeman.nl can not vouch for the accuracy, completeness and timeliness of the information provided. Nor does michaelhegeman.nl guarantee that the website will operate without error or interruption. Michaelhegeman.nl disclaims any liability for the correctness, completeness, and timeliness of the information provided and the (undisturbed) use of this website explicitly.
Michaelhegeman.nl reserves the right to change the information provided on or via this website, to change without notice and to do so at any time. It is recommended to check whether the information on or via this website is modified.
The Laws of the Kingdom of The Netherlands apply to all transactions concluded by Michaelhegeman.nl. All disputes will be submitted to the competent court in Arnhem, The Netherlands.
Contact us via info[at]michaelhegeman.nl with your questions.